Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of keypad presses.
This is commonly seen in environments where there are distinct teams that do separate activities and the customer chooses which department they would like to interactive with. (eg. Press 1 for Sales, Press 2 for Service)
Call Routing is the way in which an incoming call is handled and routed to staff within your business. Call Routing usually goes hand-in-hand with an IVR but can be kept seperate.
A common example of call routing is where an incoming call rings three phones and the first person to pickup the phone receives the inbound call.
Set the call routing options and choose where you would like each caller to be directed.
Mix and match some of the options at the same time. Some examples include:
For customers who already have a landline number, you can transfer this across to use with a VOIP package.
If you are starting fresh, you can choose a number to get started as part of your VOIP package.
For customers who are tied into a contract or want to give it a trial, you can forward your landline to your (secret) VOIP number to get started. Please note that your current landline will charge you for all forwarded calls, especially if you you don’t have inclusive minutes.