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Voice

VoIP-Solutions

VOIP

Voice over IP (VoIP) lets people make telephone calls via the internet. VoIP converts the voice signal from an ordinary telephone into a digital signal, which travels over the internet, and then converts it back.

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IVR & Call Routing

Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of keypad presses.

This is commonly seen in environments where there are distinct teams that do separate activities and the customer chooses which department they would like to interactive with. (eg. Press 1 for Sales, Press 2 for Service)

Call Routing is the way in which an incoming call is handled and routed to staff within your business. Call Routing usually goes hand-in-hand with an IVR but can be kept seperate.

A common example of call routing is where an incoming call rings three phones and the first person to pickup the phone receives the inbound call.

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Call Recording

Use our Call Recording option to create an online searchable archive of telephone calls made and received by your VOIP number. This allows you to record as many or as few numbers and extensions as you require, allow our call recording package to give you complete peace of mind.

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Voice Overs

We can provide a range of voiceovers to give your business a professional image via phone.

Simply select a specific voice that suits your business, order a message and we can have it recorded using high quality audio equipment and place it on your telephone.

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Voicemail

All of our external numbers and internal business extensions come with our professional voicemail facility.

You can configure any email address you want with your number / extension and we’ll send you an email telling you who, when and an audio file.

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Virtual Receptionist

Virtual Receptionist is our Professional Call Answering Service. Charged per call, our professionals will answer calls on your company’s behalf, removing the need for you to hire a full time in-house receptionist. This ensures you need never miss an opportunity again.

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Landlines

We can assist with any installation of a normal landline from the major suppliers like BT, Virgin Media, etc to ensure you have a voice facility for accepting and making calls to suppliers & customers.

As part of the landline process, we can assist with the order, install and management to get the service of a landline and/or internet connection up and running at your premises.
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