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Servers are at the core of most businesses and with all installations and upgrades we can offer installation services with or without on-going server support to optimise your infrastructure and offer extra peace-of-mind.

Whether you use in-house or remote servers to power your network we can find a package that suits your needs. As we are well experienced supporting business servers we can also offer advice and consultancy about upgrades and cloud migration.

ESC IT Support have the ability to assist with physical servers located onsite at your business or cloud servers that live in a data centre cloud – this means the servers are connected to your network, but physically located elsewhere.

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On-Premise Servers

On-premises solutions, sometimes shortened to “on-prem,” are those that are deployed in the traditional manner.

Servers are acquired, operating systems are installed, other hardware may be involved, but all of that lives within your four walls, or the walls of your datacenter.

You can reach out and touch on-prem solutions. You’re responsible for them, to at least some degree. You might virtualise the servers, but the physical hosts are still there. You can outsource management to ESC IT Support as a service integrator, but you still provide the physical security, the electricity, and the balance sheet entries to carry the assets. You might have the hardware in a cage within a shared datacenter or hosting facility, but they are still tangible, physical assets for which you are responsible.

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Hosted Servers

Hosted solutions are those that we offer you within our datacenters.

They are very similar to the On-premise solution, except we look after the four walls, security and management.

They are usually contracted for a period of time, and are built for you specially.

They may be hosted in more than one location, but the locations are fixed and known, and the resources are largely yours.

For the hosted solution, we look after everything from providing the electricity, physical security, and core networking functions.

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Cloud Servers

Hosted offerings may sound like cloud offerings, but there are some critical differences to understand. They are:

  1. On-demand self-service
    Once services are established, the customer should be able to provision new users, services, virtual machines, etc. without involving the cloud service provider.
  2. Broad network access
    Cloud services are typically accessed over the Internet, as opposed to being on an internal network accessible only over private connections.
  3. Resource pooling
    There is some degree of shared resources from which services draw as needed.
  4. Rapid elasticity
    Customers’ needs may expand or contract, and the service will expand or contract with those needs.
  5. Measured service
    Customers are billed based on some measured consumption. That could be licenses, or CPU cycles, or Gigabytes of storage consumed, or number of mailboxes; whatever the thing measured, that is how customers are billed. You pay for what you use.
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Being Proactive Prevents Failures

As part of our management services, we monitor over a dozen server health metrics. By keeping track of things like swap usage, loads, mail queue depth and more, our support team can spot issues before they become failures.

We can notice failures as early as possible and fix them as soon as possible to ensure you business is not disrupted.

With those circumstances where it needs an onsite visit to resolve a server outage, we can even dispatch an engineer to you as soon as possible, or in instances where we know out-of-hours, we can make sure something is there first thing to get you back up and running.

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What We Cover

We mainly cover Windows based server setup & support for all types of issues covering the following versions:

  • Windows Server 2016 (Essentials, Standard, Datacenter)
  • Windows Server 2012
    • 2012 R2 (Foundation, Essentials, Standard, Datacenter)
    • 2012 (Foundation, Essentials, Standard, Datacenter)
  • Windows Server 2008
    • 2008 R2 (Foundation, Standard, Enterprise, Datacenter)
    • 2008 (Standard, Enterprise, Datacenter)
  • Windows Server 2003
    • 2003 R2 (Standard, Enterprise, Datacenter)
    • 2003 (Standard, Enterprise, Datacenter)

For the smaller businesses, we cover SBS on the following legacy versions:

  • Windows Small Business Server 2011
  • Windows Small Business Server 2008
  • Windows Small Business Server 2003
    • 2003 R2
    • 2003
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